Your satisfaction matters! If your item arrives defective or damaged, we offer a hassle-free return and refund process.

Eligibility:

• Must report within 24 hours of delivery.
• Product must be unused and in original packaging.
• Only defective/damaged items are eligible.

Process:

1. Email us at support@homessentials.shop with images/videos of the issue.
2. Once approved, we’ll guide you through return instructions.
3. Refunds are processed within 5–7 business days after inspection.

Non-returnable items:

• Used items
• Items without original packaging

For more help, email: support@homessentials.shop

Updated: May 6, 2025